How can we help?

Choose your plan on the Get NEXT page — pick your service, plan and channels, and create your account. For a bar, restaurant, villa, rental or hotel, see Business or contact our team for a tailored setup.

A NEXT streaming plan works on your existing screens over the internet. NEXT Satellite uses a dish and a NEXT decoder per room; NEXT IP runs over your internet connection. We help you choose and set up the right option when you sign up.

NEXT serves the Caribbean, with pricing in US dollars across most islands and in euros for the French territories (Guadeloupe, Martinique, Saint-Martin, Saint-Barthélemy and French Guiana).

Start NEXT includes a curated 26-channel core that comes with every plan. NEXT 10 and NEXT 20 are optional add-on packs that let you choose 10 or 20 more channels from the rest of the line-up. All NEXT includes every channel.

Yes. Sign in to your account, open your subscription and use Change my channels to pick a new line-up. Your request is sent to our team at support@nextfortv.com and applied to your account.

A few channels are carried on some platforms and not others, and on Satellite a channel offered in both English and Spanish is provided as two separate channels. The channel picker only shows what’s available on your platform.

Residential plans are billed monthly. Business accounts can pay by card (automatic monthly), by SEPA direct debit in the French territories, or by invoice payable within seven days — or prepay six months and get two weeks free, or twelve months and get one month free, with the free period placed on whichever month you choose. Your invoices are in your account.

Sign in to your account — the Billing tab shows your payment method and every invoice, ready to download.

Manage your payment method from the Billing tab in your account. To cancel or change a business contract, contact us at support@nextfortv.com and we’ll help.

Use the email on your subscription at the sign-in page. Forgot your password? Click Forgot password? on that page and we’ll email you a secure link to set a new one. Business accounts can have several logins (contact, manager, billing) — each with its own password. Still stuck? Email support@nextfortv.com and we’ll get you back in.

First restart your NEXT decoder or app. If it persists, contact support with your account email and which channel or room is affected, and we’ll look into it right away.

Yes — residential plans add extra screens, and business accounts scale by rooms and TVs. Contact us or use Get NEXT to adjust your plan.